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Frequently asked questions
1. What products do you offer?
We offer a wide selection of fresh baked goods, including:
- Custom cakes and tarts,
- Sweet and savoury pastries,
- Patisserie and tarts,
2. Where is Florentine Bakery located?
Our Bakery is located at:
463 Norwood Road, London SE27 9DJ, UK — in the Norwood district of London.
3. What are your opening hours?
We are usually open:
Monday–Saturday: 7:00–19:00
Sunday: 7:00–18:30
(hours may vary slightly on public holidays or special occasions)
4. Can I order a cake for special occasions?
Yes! We accept orders for cakes and baked goods for birthdays, anniversaries, parties, and other events. We recommend contacting us in advance so that we can discuss the details of your project.
5. Do you offer in-person collection and/or delivery?
Yes — you can collect your order in person at the bakery or enquire about delivery options (e.g. via delivery partners, if available). Delivery information may vary seasonally — it is best to contact us in advance.
6. How long can the products be stored?
Our baked goods are fresh and best consumed within a few days of purchase. For example, cake slices should be stored in the refrigerator for up to 3 days if not eaten sooner.
7. Can I check allergen information?
Yes. We provide allergen information (e.g. gluten, milk, eggs, soy) on many products, but due to the nature of the bakery, cross-contamination is possible – so if you have serious allergies, please contact us before purchasing.
8. What forms of payment do you accept?
We accept various forms of payment, including cash and electronic payments (credit/debit cards and contactless payments).
9. How can I contact you?
You can call or write to us:
📞 +44 20 8676 4906
You can find our address and other details on the contact page or in the footer of the website.
10. Can I subscribe to the newsletter/promotions?
If you would like to receive information from us about new products and, in the future, special discounts, simply find the newsletter section at the bottom of the page https://www.florentine-bakery.co.uk/

Welcome to our charming bakery, where we craft delightful macarons, decadent cakes, custom birthday cakes, and a variety of mouthwatering pastries. Every treat is made with love and the finest ingredients!
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463 Norwood Road, London, United Kingdom
+44 20 8676 4906
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